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If you have administrative or technical questions concerning the
January 3rd, 2005 UPS and FedEx rate change you can contact Neopost
as described below. If you follow the steps as outlined here,
you can help us to help you as quickly and conveniently as possible!
- Please! Before anything else, read this instruction sheet thoroughly!!
- If you want to request a service call, click
here.
- If you find that you need to call, please try to have as much of the
following information as possible available when our operator
answers: Product model number; RATE-PAK® serial
number; your Neopost customer number. We can still
help you without these, but it will take a little longer.
Administrative Questions : For general questions, and for all
questions about shipping, billing, serial numbers, etc:
- CALL 800-934-2257,
Monday through Friday from 6:00 AM to 5:00 PM Pacific Time, or
- FAX a detailed statement of your question to 510-429-6721 - send
at any time*
Technical Support : For strictly technical questions (those that
relate to the way the equipment functions), you may:
- CALL 800-259-2678 (option 4)
Monday through Friday, 7:00 AM to 7:00 PM Central Time, or
- FAX a detailed description of your problem to 972-241-9355 - send
at any time*- or
- E-MAIL to support@neopostinc.com
- send at any time*
*NOTE: Faxes and e-mail can be sent to us 24/7. They will be read
and acted on during business hours -- usually that will coincide with
the phone hours listed above for each department.
If you aren't sure if your question is "Technical" or not,
please call Administrative Support first - they can re-route you to Technical
Support later if necessary.
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