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Postage-On-Call FAQs (cont'd)
Q. What is my user PIN number?
A. If you have a Neopost Model 9640, 9659, or 9500 Series postage
meter your PIN number is 9999. If you have a Model 9280 Series postage
meter your PIN number is the same as your meter’s serial number.
If you have a SM-22 or SM26 Postage Meter your supervisor pin number
is 9430.
Q. What is the POC PIN number for my Model 9659 Postage Meter?
A. It is the same as your user PIN number.
Q. Has my ACH account been established yet?
A. It normally takes 10 working days from the date of receipt.
To verify, call 1-800-867-3738.
Q. Who do I contact to order consumable supplies?
A. Call 1-800-735-5343 or click on "eSHOP" from the Neopost
web site www.neopostinc.com.
Q. Who do I make my Postage-On-Call check payable to?
A. The United States Postal Service.
Q. Can I pay for postage with a credit card?
A. No.
Q. My postage meter displays "Lock Out". What does
this mean?
A. You need to perform a P-20 meter inspection with this meter.
You can do this by using the "1-800-TO RESET" phone line.
Just select the option "To clear a P-20". Before you call,
however, take the ascending and descending register readings from
your meter just as if you were adding postage.
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