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Customer Service FAQs (cont'd)
Q. How do you go about handling rate changes for my Neopost
electronic scale?
A Neopost offers "Rate Change Protection" for our customers
for a fixed annual fee. If you have "Rate Change Protection"
or if your scale is still under the 90-day warranty, Neopost automatically
updates your scale with new rates. If you do not have "Rate
Change Protection" we may or may not solicit the rate change
depending upon the type of rate change and the customer. However,
we notify all customers of the new rate structure, the cost, and
the effective date. To obtain "Rate Change Protection"
for your scale, contact your local Neopost office located in the
yellow pages under mailing equipment.
Q. I have one of the following electronic scales (SE75. SE85,
SE95) connected to a Postage Meter and the display on the scale
reads "E5". What does that mean?
A. It indicates that your Postage Meter is not in the remote mode.
To change to remote mode, press the "REM" key on the meter.
Q. My SM22, SM26 is not communicating with the scale. What can
I do?
A. 1. Turn on the SM22 or SM26 and wait for the self-test to finish.
Press "CLR" when Prompted. If the SM22 or SM26 prompts
for a PIN number, log on with your User pin Number or Departmental
PIN number and press "ENT."
2. After the SM22 or SM26 start up is complete, press the "SET"
key.
3. Enter the Supervisor Password (9430).
4. When the SM22 or SM26 displays the "Set-up Mode select
>>>/FCN," prompt, use the >>>(next) or <<<(previous
keys until you see the "Remote Address" prompt.
5. Press "RST" and enter a new single digit value to
reset the remote address. In your case this will be the number 1
(one). Press "ENT" when done entering the address.
6. Press "CLR" to return to the "SELECT>>>/fcn
prompt and then press " QUIT.’
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