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Customer Service FAQs (cont'd)
Q. Why am I getting an invoice for a meter rental when I purchased
the equipment?
A. The mailing machine you have is either purchased or leased.
The postage meter, however, cannot be purchased, only rented, as
it is a postage-dispensing device under the control of the United
States Postal Service.
Q. How do I go about obtaining an operator manual for my equipment?
A. Contact your local Neopost branch office or authorized Neopost
dealer located in the yellow pages under mailing equipment or call
1-800-827-4543 or 1-800-867-3738. Also, in the near future, information
contained in most Neopost operator manuals will be accessible on
the Neopostinc.com website.
Q. Why am I getting letters from the Post Office requesting
that I bring my postage meter in for inspection?
A. Once a year your meter must be presented to the local Post Office
for inspection.
If you do not add postage to your meter at least every 90 days,
U.S Postal requlations require that you complete a P-20 Postal Inspection
Clearing Transaction. After a period of 90 days without a reset,
the meter will display a warning message indicating that the P-20
Meter Inspection is required. If the meter is not reset within this
time frame a lockout message is displayed rendering the meter inoperable
until the P-20 Meter inspection is completed.
This applies to the following postage meters Models: SM22, SM26,
9280 Series, 9500 Series, 9659, and 9640 Series. Refer to your postage
meter P.O.C. Operator manual under P-20 Meter Inspection for procedures,
or call toll free at 1-800-867-3738 for assistance.
Q. How do I go about getting a service manual for my equipment?
A. Due to the complexity of most of our equipment, service manuals
are only issued to those qualified individuals who attend a formal
Neopost authorized service training class. Customers who attempt
to service their own equipment, even with the aid of a service manual,
incur the risk of invalidating any maintenance agreement they may
have in addition to damaging the equipment.
Q. How do I go about changing the year date on my postage meter?
A. Contact 510-489-6800, extension 3705 or from the www.neopostinc.com
website, click onto "Home" then click onto "Support"
and "Date Change"
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