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Customer Service FAQs (cont'd)
Q. How do I order different or additional equipment?
A. Contact a Neopost sales rep. at your local Neopost branch office
or authorized Neopost dealer located in the yellow pages under mailing
equipment, or call 1-800- 827-4543.
Q. What would it cost me to purchase my equipment?
A. Contact a Neopost sales rep. at your local Neopost branch office
or authorized Neopost dealer located in the yellow pages under mailing
equipment, or call 1-800-827-4543.
Q. Where can I find my customer I.D. number?
A. For rental, service, or supplies invoices, it is located on
your invoice directly above your company name and address. On leasing
invoices and on your POC statement, your customer I.D. number is
located on the top left corner of the invoice.
Q. Where can I find the model number and serial number of my
postage meter or mailing machine?
A. The model number can usually be found on the front of the machine.
The serial number is usually located on the back cover. The easiest
way to determine your postage meter serial number is to run a zero
value tape. The serial number is printed below the meter imprint.
Q. If Neopost has been around for approximately 70 years why
is Pitney Bowes the only known industry name?
A. Neopost is the world’s largest manufacturer and distributor
of mailing equipment. Neopost was first established in Europe more
than 70 years ago. It was not until 1992 that Neopost became firmly
entrenched in the U.S. market place. This is why the Neopost name
may not be as all well known in the United States as Pitney Bowes.
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