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Neopost Eases Mailroom Frustrations
As Postage Rates Increase
(cont'd)
"It is our job to minimize the impact postal rate changes can have on organizations. It is
critical to our customers that mailroom operations are not interrupted in any way," said
Neopost CEO Anthony Adkins. "Anyone can click onto our rate change support link on
our website or call our toll-free number (1.800.NEOPOST) to get details about the rate
increase or personalized assistance with inserting the new rate pak. This is an example of
the quality customer service Neopost has given its customers for more than 70 years."
In keeping with its commitment to providing quality customer service, for the three peak
weeks of customer calls beginning June 10, every Neopost employee, including CEO
Anthony Adkins, will take part it fielding the anticipated flurry of calls. They will offer
assistance with replacing the rate pak or provide information about the rate change.
In anticipation of customer questions or concerns about rate-change related issues that
may arise, during non-work hours, Neopost has created a special link on its website
(www.neopostinc.com/ratechange ). The ‘frequently asked questions' section provides
details about the rate change, and a downloadable zone chart that details the zones from a
selected zip code through a direct link to the United States Postal Service Web site.
About Neopost
Neopost Inc. is a subsidiary of the Neopost Group, the second largest provider of
mailing, addressing, document handling and logistics systems worldwide. Neopost's
products are sold in 70 countries, with primary operations in the world's top mailing
markets including the United States, Canada, France, and the United Kingdom.
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