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Moen's office services associate and system operator, Joan Price, appreciates the user-friendly nature of the VersaMailer II. "The system's centralized control settings make programming and adjustments between jobs extremely easy. In fact, after pre-setting the job, adjustments are automatically made at the right time. There's no manual sorting and stopping the machine to adjust the types or lengths of folds. And the folds are done exactly to pre-set specifications -- I never have to play with the folds to get them right."

In the event of a paper stoppage, the system's real-time "help" messages with large graphic display enables users to pinpoint the stoppage location. And the machine's open architecture allows for easy access and safe removal of the paper. According to Price, "There's not a lot of downtime with this system -- after removing the jam I just press the reset button. Downtime is rarely more than 30 seconds."

Security and accuracy are of the utmost importance to Moen, particularly in terms of maintaining customer satisfaction. "Just imagine the potential for disaster if customers were to get the wrong invoices, or no invoices, or more than one," said Borer. "Not only would we look extremely unprofessional, but we could be exposing confidential customer information as well as our own private discount structures. With the true security of the VersaMailer II's Optical Mark Recognition (OMR), I don't have to lose sleep worrying about mistakes."

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