|
Page 1 2 3
4 5 6
7 8
Los Angeles County's Department of Public and Social Services Renovates Mail
Centers and Improves Mail Processing Efficiency with Modern Mailing Systems
Installed at 65 Facilities
(cont'd)
While the DPSS is the end recipient of the mailing systems, their implementation
required the cooperation and coordination of several Los Angeles County departments.
These include Asset Management for budget approval and allocation; Internal Services
Division for equipment maintenance; and Property Management for disposal of old
equipment, re-painting and re-wiring of the mail centers, installation of the new
equipment, OSHA and Fire Marshall law compliance, and box removal.
The installation of modern mailing systems at the Los Angeles County Department of
Public and Social Services illustrates how automation with proper equipment can result in
improved efficiency and morale. It also illustrates how a small committee and a vendor
can work together as partners to improve a process that is central to the smooth operation
of an organization and to the well-being of its participants.
Steven Golightly summarized the success of the new mail centers and the experience of
working with Neopost in this way: "As director of the largest human services agency in
the nation, it is of paramount importance to me that we connect our workforce to the best
tools available to get the job done. One of the most important ways we communicate
with the 1.7 million people who interact with us every month is the mail, so the efficiency
with which the mailrooms in our 65 locations handle incoming and outgoing mail must
be optimal. From the beginning of our business relationship, Neopost has provided
equipment, training and technical support of the highest caliber. The positive comments I
get from staff about how the new equipment has made their jobs both easier and more
effective is a real testimony to the time and attention that our Neopost representative
gives us."
<< prev | next >>
|
