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Los Angeles County's Department of Public and Social Services Renovates Mail
Centers and Improves Mail Processing Efficiency with Modern Mailing Systems
Installed at 65 Facilities
(cont'd)
As a result of installing this system, one or two mail center staff can handle the entire
weekly volume of approximately 30,000 pieces of incoming and outgoing mail for each
facility. It is no longer necessary to pull other staff away from their jobs to help open the
incoming mail, and to fold and insert outgoing mail into envelopes. This drastic reduction
in manual labor, combined with precise metering using the interfaced scale, has saved the
DPSS approximately 2rcent in mailing expenditures each month.
Another important benefit of the new systems is improved morale in the mail center and
throughout each facility. The mailrooms were re-painted, and furnished with attractive,
efficient and appropriate equipment, furniture and lighting. Each new mailroom was renamed
the "mail center" and was re-opened with a ribbon cutting ceremony including
lunch, training on the new systems, training certificates and a bronze plaque at the
entrance of each mail center. A new respect for professional mail processing and for the
new efficiencies of the mail center permeates each facility.
An installation of more than 1,000 pieces of mailing equipment and furniture across 65
facilities would not be complete without automatic maintenance agreements and an easy
system for identifying equipment, serial numbers, account numbers, and the number to
call for routine or other maintenance. To ensure hassle-free equipment maintenance,
Kandis Swimmer designed magnetic business cards containing all of this information to
be placed on each piece of equipment, while negotiating with the Los Angeles County
Internal Services Division yearly maintenance agreements that automatically initialize
after expiration of the 90-day warranty. The maintenance agreements are not only for
convenience; they also save money, as the cost of a yearly maintenance agreement is less
than a maintenance technician's hourly rate, not including materials.
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