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Los Angeles County's Department of Public and Social Services Renovates Mail
Centers and Improves Mail Processing Efficiency with Modern Mailing Systems
Installed at 65 Facilities
(cont'd)
The automation committee and Neopost conducted initial needs assessment surveys, and
implemented the new mail processing systems at six pilot facilities. These installations
served as a proof-of-concept for subsequent rollout to 65 facilities throughout the DPSS.
The following equipment was installed at each facility:
- A mid-volume mail machine with interfaced 30 lb. electronic scale and mail
accounting system. The mail machine processes mail at 170 letters per minute
while the interfaced scale ensures that correct postage is applied to each mail
piece. The mail accounting system tracks postage costs for each aid program and
generates reports.
- A System One folder inserter that processes up to 1,300 mail pieces per hour,
which is 10 times faster than tedious manual folding and inserting.
- A letter extractor and a letter opener. The letter extractor opens envelopes on
three sides at speeds up to 2,400 envelopes per hour, and solved the problems of
tearing forms and destroying the cancellation date that the DPSS was having with
its former letter openers. The letter opener is used for opening flat envelopes.
- Modular mail sortation furniture in the mail center, and mail distribution
centers on every floor. The mail sortation furniture can be configured to meet the
needs of each facility for size, number and placement of sort bins. The mail
distribution centers allow staff on each floor of a facility to deposit outgoing mail
for pick up at specified times each day, rather than running down to the mail
center at the last minute and overwhelming mail center staff with outgoing mail.
Neopost also designed and implemented a color-coded incoming mail sortation
system based on the 11 core languages in which the DPSS serves its participants.
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