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Los Angeles County's Department of Public and Social Services Renovates Mail
Centers and Improves Mail Processing Efficiency with Modern Mailing Systems
Installed at 65 Facilities
(cont'd)
Every week, Los Angeles County's Department of Public and Social Services processes
more than 30,000 pieces of mail directly affecting the well-being of its approximately 1.7
million participants. An agency serving a county of 9.8 million residents, larger in
population than 42 states, with an area of 4,083 square miles, encompassing 88 cities, and
the needs of an ethnically and culturally diverse community cannot afford to inefficiently
process mail.
"Mail is an important artery serving the heart of our operations at DPSS," said Guillermo
'Bill' Reyes, division chief, Bureau of Workforce Services. "If you stop the mail, we're
out of business. However, while mail processing has always been a very important
component of serving our participants, it was not until recently that the DPSS focused
attention on it and asked questions such as, 'Is it efficient? Is it going well? Is it cost
effective? Are we overspending on postage due to manual equipment? How can it be
improved?'"
In 1999, the DPSS Automation Committee led by Bill Reyes and comprised of directors
throughout the DPSS examined mail processing and agreed that, while the DPSS was
meeting the needs of its participants, there were significant inefficiencies in mail
processing that needed to be addressed. Members of the committee included Jan Creech,
division chief, Bureau of Workforce Services; Mattie Gardette, district director, Bureau
of Workforce Services; Stephanie Dillard, human services administrator III, South
Special District; and James Adams, human services administrator III, GAIN Region IV.
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