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Responsibility: Lead Production & Quality & Database
Development
Standards:
- Produce 120 quality leads per month. Specialist - DH, Addressing,
Shipping Marketers produce 105 quality leads per month, 75 of
which must be lead specific within category.
- Make a minimum of 100 outbound calls per day with a .50
second average duration on call.
- Maintain a minimum of 100% of assigned budgets in all categories
year to date.
- Generate lead to revenue of 35K per month for Generalist
and 40K for Specialist.
- Obtain 5 PBCC’s per month.
- Obtain 10 qualified FaxBack’s per month. (Approved
by management.)
- Collect ETA’s and E-mail addresses of prospects accurately.
- Proficient in all Passport and Exchange functions to enable
lead distribution, communication, and data base maintenance.
- Must pass audits as administered by Call Center Management.
- Monitoring on initial phone calls to prospect.
- Call within designated territory.
Responsibility: Territories and Time Management
Standards:
- Display and demonstrate strong time management skills on a daily basis to ensure productivity.
- Initiate calls and generate calls within designated territory unless otherwise assigned by supervisor/manager.
Responsibility: Customer Service
Standards:
- Return all customer calls; voice mail messages etc. within eight
(8) business hours.
- No more than 3 complaints per year from internal/external customers.
Please respond to: c.hinkle@neopostinc.com
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