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Benefits (cont'd)

While the DPSS is the end recipient of the mailing systems, their implementation required the cooperation and coordination of several Los Angeles County departments. These include Asset Management for budget approval and allocation; Internal Services Division for equipment maintenance; and Property Management for disposal of old equipment, re-painting and re-wiring of the mail centers, installation of the new equipment, OSHA and Fire Marshall law compliance, and box removal.

The installation of modern mailing systems at the Los Angeles County Department of Public and Social Services illustrates how automation with proper equipment can result in improved efficiency and morale. It also illustrates how a small committee and a vendor can work together as partners to improve a process that is central to the smooth operation of an organization and to the well-being of its participants.

Steven Golightly summarized the success of the new mail centers and the experience of working with Neopost in this way: "As director of the largest human services agency in the nation, it is of paramount importance to me that we connect our workforce to the best tools available to get the job done. One of the most important ways we communicate with the 1.7 million people who interact with us every month is the mail, so the efficiency with which the mailrooms in our 65 locations handle incoming and outgoing mail must be optimal. From the beginning of our business relationship, Neopost has provided equipment, training and technical support of the highest caliber. The positive comments I get from staff about how the new equipment has made their jobs both easier and more effective is a real testimony to the time and attention that our Neopost representative gives us."

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