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Los Angeles County's Department of Public and Social Services Renovates Mail Centers and Improves Mail Processing Efficiency with Modern Mailing Systems Installed at 65 Facilities

Since 1999, the Los Angeles County Department of Public and Social Services (DPSS) has invested $1.6 million in installing new mailing systems from Neopost at each of its 65 facilities. The results include dramatic improvements in mail processing and equipment maintenance, such as:

• More efficient communication with program participants.
• Elimination of manual tasks, such as opening thousands of incoming mail pieces per week, and folding and inserting approximately 30,000 documents per week into envelopes.
  
• A 15 percent reduction in labor costs and improved organizational performance by saving time and not having to pull other staff away from their jobs to help process mountains of mail.
  
• A 7 percent savings in postage costs from accurate metering.
  
• Improved mail sortation for efficient internal routing.
  
• Improved morale through scheduled training, focus on importance of mail, success of the new systems, modern equipment and mail center appearance.
  
• Established maintenance procedures and automatic maintenance agreements, resulting in easier, more efficient maintenance of more than 1,000 pieces of equipment.
  
• Top priority service status from Neopost.

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