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Solution (cont'd)
"When the purchasing department didn't have the resources to contact all our locations to gather information, Neopost's people were willing to step in and help. For that kind of relationship to exist between a vendor and a buyer, a lot of mutual trust and confidence is required," he adds.

Radford notes, "In some instances, the cost of the equipment was greater than the amount we were spending on mailing and shipping. Because our vendor contact had previously been sales oriented, the focus was directed to the purchase rather than the purpose."

Radford says, "I've received nothing but positive feedback from the test sites. They are very pleased with the equipment, and many are saving money. Our experience with Neopost has emphasized the advantages of looking at alternatives and reconsidering purchasing strategies. With the large number of locations we have, and our wide range of needs, we can't afford to be complacent."

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