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Solution
Belo chose Neopost's FriendShip®, a high-end mailing machine for the medical center's mailroom. His decision was based on mailing system's reliability, ease of use and time- and money-saving features that automatically search out the best carrier and rate for sending mail and parcels. "Neopost's service personnel," he notes, "got us up and running in a day and also showed us how to handle and bar code our mail to get the best rates under the reclassification guidelines."

"I've worked with lots of mailroom equipment," says Belo "and the Neopost machines are some of the most durable." He adds that the time saved from easier mail handling has yielded an extra 10 to 12 staff-hours a week. This time has been used to cross train the mailroom staff for additional efficiencies. In dollars, these savings account for an additional $75,000 to $100,000 per year.

In addition to the best carrier and rate-searching capabilities, the Neopost system networks the two mailing machines to provide cumulative totals and unlimited report format options. "Sometimes I get calls from hospital people who just want a summary for one day," says Belo. "The Neopost system stores the information for months prior and I can pull up what I need without spending the time on a backup tape drive search."

Neopost's service has been excellent, according to Belo. When one of the connecting wires failed to function properly at first, a Neopost service person came out and solved the problem. "Then the service person helped us meter the mail and get it out." notes Belo. "Whenever they feel that they've taken us away from our processing time, they stick around and make sure we get everything sorted out. You just don't find that kind of service too often."

"I've worked with lots of mailroom equipment and the Neopost machines are some of the most durable," says Chris Belo the mailroom director at Georgetown University Medical Center and Hospital.

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