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Solution (cont'd)
Also with WINLINK™, Canafax can easily track an order for verification as well as handle customer inquiries more quickly. “In terms of customer-service inquiries, the system has been a real time-saver for us ? we can access that information right away,” she said.

Canafax added that because of time saved as a result of the FriendShip®/WINLINK™combination, the General Board of Global Ministries went from handling about 400 shipments per day to 500 or more, and up to 900 during the busy holiday season.

Henkel noted that the idea to interface the shipping system with the General Board of Global Ministries’ mainframe came up years ago, but the technology wasn’t there. “When WINLINK™ came out, it was exactly what the General Board of Global Ministries had been looking for,” he said. Canafax credited David Haley, the Neopost WINLINK™ specialist for IKON in Cincinnati, with making the Board’s transition to WINLINK™ especially smooth. “David was very helpful,” she said. “He worked with our programmer until it was set up.”

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