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Solution
Enter Chris Henkel, a senior account executive who specializes in Neopost products at IKON Office Solutions in Cincinnati. Through Neopost’s lease upgrade program, the Board consulted with Henkel to obtain the latest in Neopost shipping and mailing products. This upgrade included Neopost’s FriendShip® PS500 Series Package Shipping Automation and Management System. With the click of a single key, the FriendShip® PS500 system can weigh a package, determine the best carrier rate, calculate the shipping charge, generate a package-tracking number and print a label with the customer’s name and ship-to information.

Henkel also introduced Canafax to Neopost’s WINLINK™, a “real-time” communication software product that enables the fulfillment house to link its order-entry system directly to the FriendShip® system. This allows for faster invoicing, up-to-date order shipment status for customer inquiries and the ability to create departmental reports of shipping expenditures a key selling point for Canafax. With WINLINK™ connectivity capabilities, the customer’s shipment tracking number, freight cost and shipment method are easy to access. “Just by entering in the customer order number, we are now able to capture the name and address of the customer, as well as how the order will be shipped,” Canafax said. “We no longer have to go into separate computers to get each piece of information.”

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