Page 1 2 3 4

Neopost’s FriendShip® Package Shipping System and the General Board of Global Ministries - A Match Made in Heaven

Situation
Shipping 400 or more packages a day can be extremely time-consuming and labor -intensive. Consider all of the tasks involved: entering order information into a computer, generating tracking numbers, printing labels and determining shipping costs, to name a few. But that kind of workload was just another day in the life of Teresa Canafax, shipping supervisor at the General Board of Global Ministries’ service center, a Cincinnati-based fulfillment house for the United Methodist Church, which ships religious books and other items throughout the United States.

For five years her department has used a Neopost FriendShip® multi-carrier shipping automation system and met with great success. Still, with such a growing workload, Canafax was always looking for ways to further streamline the shipping process and increase her department’s productivity.

Canafax felt that too much time and energy was being put into tasks that could be automated, such as updating their order entry system at the end of each day. And she wanted a system where information such as shipping costs, method of shipment and tracking numbers were updated automatically, easily accessible, and linked directly to their host computer system.

next >>