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Automation Brings Results (cont'd)

“The 99.8 percent accuracy rate represents good news for Bay Networks,” Hellwig said, “ because it instills confidence in its customers --they know that by ordering from Bay Networks, they will get their order quickly and just as they requested.”

Also, by working closely with all of the vendors involved--including Bay Networks--Neopost/ASAM was able to deliver a uniquely tailored product that provides seamless connectivity among the shipping system’s various components.

“We now have one of the most sophisticated shipping manifest systems in existence,” said Hellwig. “And Neopost/ASAM has always supported the efforts to continually upgrade and improve its capabilities.”

Neopost/ASAM maintains a close relationship with Bay Networks, providing maintenance support whenever needed. “The system is fairly robust. It doesn’t break down unless some type of external change is made,” said Al Mendall, Neopost/ASAM software engineer. “When changes are made to Catalyst, for instance, the Neopost/ASAM system is first to detect any problems along the processing line. It’s usually the first indicator that something is wrong.”

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