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Boeing’s St. Louis Mailroom Flies High With Neopost

Situation
When Paul Tucker, group manager of mail services at Boeing's St. Louis aircraft and missile manufacturing plant, needed to replace an old console folder/inserter, he had to act fast. The Boeing mailroom had reached an outgoing mail volume of 5,000 letters a week, made up mostly of statements to customers. In addition, the staff had to mail out nearly 150,000 employee W-2 tax forms each January.

But the outdated folder/inserter Boeing was using couldn't handle many of the mailing jobs, so much of the work was being done by hand. What's more, the existing equipment was becoming increasingly unreliable, and the manufacturer had stopped supporting it due to its age.

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